Travel

#OneTravel Reviews - Consumer Reviews of

Reviews

IF I COULD GET NEGATIVES I WOULD - TERRIBLE service, verging a scam,

1 review

How I lost $5,000 (Five Thousand) with OneTravel - How I lost $5,000 (Five Thousand Dollars!!)

What a scam.

Beware of this TravelOne company!!

Don t touch them with a 10 foot pole!!

The worst company I ve ever dealt with.

I booked round trip flights with OneTravel and they offered me a trip cancellation policy which I purchased. A week before our intended departure my wife injured her back and was not able to travel. We have all the documentation to prove it.

I had previously booked my land portion with another travel company.

When I called OneTravel to inquire about settling the trip cancellation claim, they told me that all they cover is the air portion and not any other expenses not purchased from them. I was told that it is not really a trip cancellation policy but only an airfare cancellation policy.

Which means that I am losing close to $5,000 on my land portion.

When I asked the rude customer service person why this distinction was not explained in the policy declaration, she told me that she is explaining it to me now. and how come I refuse to understand that!!

Here is part of the policy declaration that I had received. Looks like a legit Trip Cancellation Policy. NOWHERE is it stipulated that it means only airfare cancellation.

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TRAVEL PROTECTION PLAN

CERTIFICATE OF INSURANCE

Nationwide Mutual Insurance Company
One Nationwide Plaza 
MR-05-10 
Columbus, OH 43215

NOTE: THIS PROGRAM CONTAINS A PRE-EXISTING CONDITIONS LIMITATION. PLEASE READ THE DEFINITIONS AND EXCLUSIONS SECTIONS CAREFULLY. THIS TRAVEL PROGRAM IS A LIMITED BENEFIT PROGRAM. READ YOUR CERTIFICATE CAREFULLY.

This Certificate of Insurance describes all of the travel insurance benefits, underwritten by Nationwide Mutual Insurance Company and herein referred to as the Company, and assistance services provided by Seven Corners Assist. The insurance benefits and assistance services vary from program to program. Please refer to the accompanying Confirmation of Coverage. It provides You with specific information about the program You purchased. Please contact the Plan Administrator immediately if You believe that the Confirmation of Coverage is incorrect.

This Certificate of Insurance is issued in consideration of the enrollment form and payment of any premium due. All statements in the enrollment forms are representations and not warranties. Only statements contained in a written enrollment form will be used to void insurance, reduce benefits or defend a claim.

NO DIVIDENDS WILL BE PAYABLE UNDER THE GROUP POLICY.

The President and Secretary of Nationwide Mutual Insurance Company witness the Group Policy.

Secretary President

TRAVEL PROTECTION CERTIFICATE

TABLE OF CONTENTS 

GENERAL DEFINITIONS

Benefits

Limits Per Trip; Per Person

Trip Cancellation 100% of Trip Cost

Trip Interruption 100% of Trip Cost