Travel

#Frequently Asked Questions (FAQ) - Travel Insurance

Frequently Asked Questions (FAQs)

PLEASE NOTE:

Throughout the FAQs set out below:

• The term PDS refers to the Product Disclosure Statement (including Policy Wording)
• Some words may have special meanings refer to OUR DEFINITIONS in the PDS prior to reading through these FAQs
• The answers given are only a brief summary you must read the PDS carefully for complete details of what is covered, and which of the benefits are provided under each Plan. Importantly, please note that exclusions do apply, as well as limits to the cover.

Purchasing a policy / general

Claims

8) What if it is an emergency?

For emergency assistance anywhere in the world at any time, Allianz Global Assistance* is only a telephone call away. The team will help with medical problems, locating nearest medical facilities, your evacuation home, locating nearest embassies and consulates, as well as keeping you in touch with your family and work in an emergency.

If you are hospitalised, you or a member of your travelling party, MUST contact us as soon as possible. If you do not, we will not pay for expenses or for any evacuation or airfares that have not been approved or arranged by us.

If you are not hospitalised but you are being treated as an outpatient and the total cost of such treatment will exceed $2,000, you MUST contact us as soon as possible.

Please note that we will not pay for any hospital or medical costs incurred in Australia.

We are available 24 hours a day, 7 days a week.

If you are in one of the countries listed below, simply dial the number shown for that country: