Travel

Consumer Complaints Reviews

To be brief this company will cheat you anyway they can. We authorized $1500.00 to come off our CC and they charged us $2900.00. They did not forward a receipt so we did not notice until we checked our CC balance on line. We called and called, were on hold endlessly hour after hour and the only way we could get the charge reversed was to cancel the flight. Which they would charge us a cancellation fee.

We have reported them to our CC and to their fraud department. You cannot trust this company in any way. They have exceptionally low ratings on various review sites. In fact hundreds of low ratings and warning from consumers all over the world. Believe them, I wish I had. We did cancel the flight. What choice did we have? We are now entering a battle that will take months to resolve. As for our vacation? Absolutely ruined.

The stress of dealing with such a dishonest company has taught me one thing, to use a licensed travel agent. Be also warned that if you call multiple times you will get different answers and stories about their policies, refunds etc. None of it can be trusted, which is definitely the case in our situation. You will be giving your credit card number to a call center in Manila. They will have complete control over you no matter what you say or do. Good luck.