Travel

Consumer Complaints Reviews

I booked a round trip flight for 2 from Seattle to New Delhi through Kayak. The total price of the Booking was $2162 for 2. They redirected my booking to this random backend called Vayama.com. They told me that it will take 48 hours for the booking to process. 36 hours later they got back to me saying that they couldn't find the flights and I will have to now pay $500 extra for the same flight. I was furious at this since the price was no longer available on the Emirates website directly either.

It's a huge mistake for me to carelessly follow Kayak's link to Vayama and book the flight. Anyway, here is my complain to them:

My dear friends at Kayak, it's really a shame you choose Vayama as your partner. I've been your loyal customer for the last five years. Every time I need to book a trip, by default I just go to Kayak and always I can get the good price and good service. Because of all these pleasant experience, I never doubt or double check where Kayak routes my request to (as I always believe I am in your good hands), until you routed my request to Vayama.

The booking process is just fine, Vayama sent me the confirmed trip ID (**) within 30 minutes. The nightmare started when I tried to cancel/change my travel schedule. The past Sunday my Mom was diagnosed with rectal cancer in Shanghai, so I need to rush back to China ASAP. I called Vayama on Monday to explain my situation and made an urgent request to cancel my wife and my daughter's flight and change my outbound flight to this May 8th. The customer support at Vayama told me they would send me the response within 24 hours. Although not satisfied with the answer I decided to wait one day.

Two days past and I didn't receive anything from them, so I called Vayama Wednesday morning, explained my situation to the customer support again, and was told Vayama would look into it and gave me the answer end of business day Wednesday, yet again, no phone call or email from these guys. So at end of day I had to call them and explain to them third time. Same answer and was told I had to wait. Called again Wednesday late night and got the same heartless answer I had to wait.

It's Thursday morning and I realized I am screwed, but I can't blame Vayama, they are heartless evil bastards (if you just spend 5 min to search the online Vayama negative review, you can get tons of them). How can I blame the evil, they won't care, but I blame you. I've been treat you as my travel planning friend, but you abused my trust and routed my request to this evil web site. Now left my dying mom in Shanghai waiting for her son hopelessly.