Voucher Reviews

GRANDE ISLAND - INDOCHINA STRINGS - METRODEAL voucher

Posted by La Vie Wednesday, October 24, 2012

BEWARE - BIG HEADACHE.

EDIT:

As of writing today: April 29, 2014. I have received a note saying that this post was taken down due to a DMCA complaint i.e. a copyright infringement. For crying out loud, I have written this based on my experience and I have all the email conversations from Indochina Strings saved as proof that this is what happened. INDOCHINA STRINGS, get your act together! If you do not want a bad review then offer better service.

I bought 4 vouchers from Metrodeal to go to Grande Island Resort Subic courtesy of Indochina Strings. I was really excited that time since I have not visited Subic for several years alrready and thought it was a great to spend a night in Grande Island.

It costed me PHP1250 for each Metrodeal voucher. The travel agency Indochina Strings staff is simply incompetent. I do not want to use such a word but I cannot find a better way of saying it.

I followed Indochina's rules of booking. I went to the website, put on the Metrodeal voucher numbers and waited for a reply. After one day, I received a reply asking when I bought the voucher from Metrodeal. I replied and gave the exact date. I believe it was wrong of me to assume that if Indochina will be given the Metrodeal voucher number they will know all the data associated to it. It seems that it is not the case or perhaps Indochina's employee is just too lazy to look it up.

Anyway, Jane of Indochina replied to me and said to make another email and send it to a different email address because it is confusing for them. They said that I sent an email for Grande Island Low Season vouchers. I did this as I just want it to be over. I made the email, sent it to Indochina Strings and waited for a reply. I thought that since they asked me to send it to a DIFFERENT email address, that I will be assisted by somebody else. Surprise again! No, it's same ole Jane who replied to me and said that they have to contact the Grande Island Resort staff first to book it for the date I requested. It was March back then and I was booking for April. After two more follow up phone calls and two emails, Jane of Indochina Strings told me that the date I requested is not available because I booked a peak season date. Err. So in the end, I did the right thing when I sent the booking on the first email that I sent! I had to think of another date to use my Metrodeal vouchers! Indochina Strings is just horrible! I was already thinking that I got scammed by Metrodeal when I bought the Grande Island voucher.

Several weeks more passed and I still did not receive an email from Indochina Strings that my Grande Island vacation is confirmed. In the end, I called Grande Island Resort and informed them of my situation. I was even a little mad at them because Indochina Strings girl Jane said in the email that the Grande Island has not confirmed my Metrodeal voucher yet so they cannot send me a confirmation. Another surprise! The girl I spoke to in the reservations of Grande Island had no idea. She said that they reply immediately to any booking. They have not received any email from Indochina Strings. I asked if the date I requested is available and they said yes! I told her to reserve that for me and I will just inform Indochina about it. I also asked her to inform Indochina about it. I sent another email telling Jane that I already did her job and booked the reservation myself and that they only have confirm it on their side.

The next day, I FINALLY received a confirmation of my Grande Island tour from Indochina Strings.

I will just make another post how's the Grande Island Resort.