Frequently Asked Questions

1. My PIN number doesn t work?

You must first register your certificate. Follow the instructions on the companion voucher. Once it is received and entered into the system, you will be mailed an activated voucher with a PIN number. Please allow 14 business days for processing of your registration.

2. What are the Terms Conditions of the program?

The standard Terms and Conditions are listed here. although they may vary by program.

3. Are there blackout dates?

Limited blackout dates for all destinations may apply during seasonal and Holiday periods. Additional blackout dates may apply and blackout dates are subject to change without notice.

4. How many days in advance can I book my trip?

Reservations are generally accepted within six (6) months of travel but must be purchased at least 14 days in advance. Open tickets, open returns, open jaws, same day travel and circle trips are not permitted. Stopovers are not allowed. Roundtrip travel must be completed within 30 days.

5. Is my certificate transferable?

Certificates and Activated Travel Vouchers are transferable only prior to making an airline reservation.

6. Can I use an airport or destination that is not included on the eligible city listing below?

Only the cities included on the eligible city listing are available for the program. (CLICK HERE TO SEE ELIGIBLE CITIES )

7. What is the travel completion date? Do I have to travel by that date or redeem by that date?

The travel completion date is listed on your activated voucher. This is the date that you must complete travel by.

8. How can I reach you by telephone?

Once you submit your registration form you will be provided with an 800# to our call center.

9. What about U.S. taxes, airport fees and surcharges?

All tickets will be issued via Electronic Ticketing.