Travel

China International Travel Service (Beijing)

MT GAMBIER

Sep 23, 2013, 1:21 AM

We have recently returned from China and used China International Travel Service in Beijing .

They were a disaster for us.

We went to book a private tour on a number of occasions with the purpose of visiting a specific section of the Great Wall.

We never actually got there with them.

On the first occasion they sent a vehicle that was different to that which we agreed.

So we lost a day.

The next day the right vehicle arrived but they drove off leaving us behind as they wished to take us to a closer section of the wall which we did not wish to see.

These tours are predicated on a series of factory tours which they do not mention.

The company and interpreter get paid kick-backs for every factory they take their guests to, plus a commission on any sales made to the customers by the factory.

All these tours go to the closest section of the Wall to allow more time at the factories.

The factories are the cornerstone of the day.

On our last day we were left on the outskirts of Beijing when we refused to be taken to any further factories.

Our experience with this company is that they are there to collect your money only and do not care about the customer experience and whether that matches what was previously agreed.

Very angry with this crowd.