Travel

Planned memorial service on April 17 in Cologne

On 17 April, the state of North Rhine - Westphalia together with the Federal President will organize a memorial for all families of the victims of flight 4U9525. The service will take place in the Cathedral of Cologne. Out of respect for the victims Lufthansa has canceled the celebrations of the 60th anniversary of the company originally planned for April 15.

Family and friends of the victims of Flight 4U9525 request that the media show restraint

Families and friends of the passenger and crew members of Germanwings flight 4U9525 have asked Lufthansa and Germanwings to shield them from any questions coming from the media. It is their wish to not be disturbed and to remember the deceased in privacy.

Therefore, Lufthansa and Germanwings ask media representatives not to actively contact grieving family members and friends.

The immense interest of the public and media concerning the occurrences surrounding the tragic event is of course understandable. The press offices of Lufthansa and Germanwings are available around the clock and on the weekend to handle media inquiries. Lufthansa and Germanwings media representatives will answer all inquiries with the highest possible transparency and as quickly as possible.

Media representatives can use the following contacts:

Lufthansa press office: Tel. +49 69 696 2999

Germanwings press office: Tel. +49 2203 1027310

Everyone at Germanwings and Lufthansa is deeply shocked and saddened by these events.

Our thoughts and prayers are with the families and friends of the passengers and crew members.

Telephone hotlines for Germanwings flight 4U9525

Lufthansa and Germanwings have set up telephone hotlines. The numbers 00800 11 33 55 77 (from Germany, Switzerland, Austria and Luxemburg), 900 838 450 (from Spain), 0800 014 8904 (from UK), 0 800 909 095 (from France) or +1 407 362 0632 (international, toll) are available to passengers’ relatives involved for care and assistance.

Lufthansa recommends all customers with Lufthansa accounts to change their passwords as a precautionary measure, should they be used on other sites as well. Users who log in with their Miles More number and PIN are not subject to this recommendation.

We will do our outmost to get you to your destination reliably and ontime. Should irregularities still occur we will try to notify you as early as possible about any flight changes.