Travel

#Cruises to Alaska, Europe, the Caribbean, Mexico and the world on Holland America, one of the best cruise lines

FAQs

What can I do at TAHQ?

TAHQ offers the most advanced booking tool available, POLAR Online. You can make online bookings and manage groups as well as access sales tools and promotions, order sales materials and register for agent training. First, you must register your agency with Holland America and then for POLAR Online.

Canada:

• A letter on agency letterhead signed by an owner/manager requesting to do business with HAL. Please make sure this includes all agency contact information. Feel free to include an email you would like to use as your default for booking confirmations and notifications.
• A copy of your IATA, ARC, True, or CLIA certificate or a copy of your state business or seller of travel license. Please make sure the license includes the words “Business License” or “Seller of Travel”. Click here to see if your state's license is acceptable.

These documents may be faxed to our Operations Support Department at 206‐577‐7080 or emailed as attachments to Operations_Support@HollandAmerica.com. Feel free to email us if you have any questions or concerns. top of page

What do I do if my agency information needs to be updated?

To update your agency simply send Operations Support (fax: 206‐577‐7080) a letter signed by an owner/manager requesting the change. Make sure to include the old and new information so we can locate your agency in our system. If the change involves a new IATA, ARC, True, CLIA, or business license number please include a copy of the new certificate. If your agency has a new owner or you otherwise need to revise your agency’s U.S. Tax ID# please include a signed W-9.

However, if you are changing your agency’s name we require you to submit the same documentation as if you were a new agency (see: How do I sign up to sell Holland America Line?). All documents should have the new agency name.

How do I get my agency to show up on Locate a Travel Professional?

Once you make a booking your agency will automatically appear on the Locator (General Information: Booking Options) after the following Saturday. Each week it is automatically updated with new agencies and contact information from our system. These updates will also remove agencies that no longer have any bookings on file with us.

How do I sign up for POLAR Online and TAHQ?

The Agency Owner or Manager can register their Travel Agents at travelagentheadquarters.com by clicking on the link to Register for POLAR Online. Signing up is easy and detailed help is available throughout the process. If you need more help, please call OneSource at the toll-free phone number 1‐800‐544‐9032. OneSource will not be able to register a user over the phone, it must be done online by the Agency Owner or Manager.

How do I change my username password?

How do I set up bank payments within Polar Online? (U.S. Canadian Agents Only)

Groups can be set up in POL as long as the Amenity Recall Date has not already been reached (90 days prior to sailing). Once this date has been reached, it is still possible to set up a group but, it must be done over the phone with the Group Administration department. Call 1‐888‐425‐9477.