Objectives

• How to identify the various types of travelers and match them to the correct travel products
• The various types of tours, from escorted to independent
• How airline computer reservation systems operate
• What documentation is needed to travel internationally and how to obtain it
• How domestic and international airfares are determined
• The ground transportation system, including rail, cars, and bus tours
• All about cruises, including how to read and understand brochures, match the client to the proper ship, and explain the value of cruising
• How hotels are rated and priced and the differences between a hotel and a resort
• The basic formats used by the airlines to book flights, price tickets, and build the passenger name record (PNR)
• The basics of marketing
• How to guide a client to a destination based on their interests (such as sun and relaxation, food, gambling, culture, religion or history), travel seasons, and even geographically (for sports such as hiking, skiing, mountain climbing, etc.)
• How to book, change, or cancel records in the GDS system