Travel

#international air travel #

General information

Destination-specific notices

General information

U.S. passport application processing times

The U.S. Department of State expects a significant increase in passport applications in 2016 and 2017, which may cause processing times to increase. It's recommended that U.S. citizens submit passport applications and renewals well ahead of planned travel. Also, beginning January 1, 2016, U.S. citizens can no longer receive passport page inserts, so if you’re running out of pages, you may want to renew now even if your passport is not expiring.

For information on how to apply for or renew a passport, go to the U.S. Department of State's Passport page .

International travel document requirements

Customers traveling across any international boundary are responsible for obtaining all necessary travel documents for departure and arrival.

TSA Secure Flight Program for travel to, from or over the U.S.

Read about the Secure Flight program. which is designed to enhance air travel security through the use of improved watch list matching.

ESTA for Visa Waiver Program travel to or through the U.S.

Prior to check-in for a flight to the U.S. or a connecting flight through the U.S. the U.S. Department of Homeland Security requires Visa Waiver Program travelers to obtain approval from the Electronic System for Travel Authorization (ESTA) .

Disinsection notice

Certain countries require that the passenger cabins of aircraft be treated with insecticides. For additional information and a list of those countries, please visit the U.S. Department of Transportation’s disinsection website .

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Destination-specific notices

Centers for Disease Control and Prevention (CDC) travel health notices

Travel notices are issued to help make travelers aware of health concerns around the world. Visit the CDC website for country-specific health information.

U.S. Department of State travel advisories

For the latest travel advisories, visit the U.S. Department of State website .

Argentina Reciprocity Fee

American, Australian and Canadian citizens are required to pre-pay a Reciprocity Fee for entry into Argentina. The fee was previously collected at Argentine airports upon arrival; however, customers must now pay the Reciprocity Fee online through Argentina's National Immigration Agency website before checking in for their flight to Argentina. A barcoded receipt for payment must be presented to a representative at check-in.

United is not permitted to transport to Argentina any American, Australian, or Canadian citizen who has not paid the Reciprocity Fee prior to departure. Failure to provide a copy of the barcoded payment receipt at check-in will result in a delay or possible denial of your travel to Argentina. Please visit https://reciprocidad.provincianet.com.ar for complete details, including the fee amount and the validity period. Any questions regarding this fee or the payment process should be directed to the Argentine authorities.

European Union policy notices

Learn more about compensation and assistance in the event of denied boarding and cancellation or delay of United-operated flights departing airports located within EU Member States .

Israeli Aviation Services Law

Learn more about compensation and assistance in the event of denied boarding and cancellation or delay of United-operated flights to or from Israel .

London Heathrow Positive Boarding Program

Since June 24, 2013, United has participated in Heathrow Airport's Positive Boarding Program, which is intended to streamline the passenger journey through Heathrow and provide airlines with enhanced passenger boarding information to help facilitate efficient and timely airline departures. Please note that as part of United's participation in this Program, passenger information, including but not limited to name, transit location within the Heathrow Airport and other flight departure information, will be used by the Heathrow Airport Authority and United in order to monitor travelers’ passage through the Airport.

Using this information will allow United to better serve our customers in providing travel services requested by identifying and proactively working with passengers who might miss their flights. It is important that passengers traveling through Heathrow understand the use of their personal information for this specific purpose. By transiting through Heathrow Airport, passengers consent to the use of their personal information in this manner.

Mexico Customs Declaration

Each traveler arriving in Mexico must complete a Customs Declaration form .

Vietnam customer compensation policy

Learn more about compensation and assistance in the event of denied boarding or cancellation or delay of United-operated flights departing from Vietnam .