Thread: Worst experience with Redbus details and Sangita Bharathi travels.

Worst experience with Redbus details and Sangita Bharathi travels.

Hi,

My name is Sundresan CR. On 10/05/2014 I booked the ticket through “Redbus.in” from Chennai to Bangalore in “Sangitha Barathi travels”. As per Redbus the bus rating was very low however since that is the only Multi-axil Volvo vehicle available at 10:30 PM so I booked the ticket with the seat number as G1, G2 as per the site information. As per process I have paid 1900 for two tickets and there is discount given to me too. Per process I got the confirmation of the ticket information through SMS from the Redbus as below:

TIN: TG68599357993

Boarding Point near Emarold hotel which is near to Chennai central station at 9:45PM.

Per my booking details on 10/05/2014 I reached the place in time and call the contact person to inform that I have reached the boarding point in time because there was no shop open for hospitality by the Travel agency(Sangitha Barathi travels). The contact person informed me to stand near the Durga travel which is next to Emarold hotel and the bus will reach at 10:00PM based on the traffic condition which is normal with all thcae travel they say. At around 10:10PM the bus reaches the Boarding point, however it was not Multi-Axil Volvo Vehicle and it was normal A/C vehicle. I asked the person who conducted the checking of my ticket and he informed me that there is no Multi-Axil Volvo available since all the busses have gone to garage for fitting emergency door as per the RTO rule. But this was not informed to us in prio by either the Redbus.in or the Sangitha Barathi travel agency. Even other travelers have asked the same however the ticket checking person have started arguing with us that whatever you want you can speak to the person in the Koyamedu head office. When I asked about the exact seat where I want to sit, the ticket checking person informed me that he will let me know once the bus reach the Koyamedu area. When we reach the Koyamedu area bus have halted in the road for around 45 min for passenger boarding and another person have come to check the seat again. He was very arrogant. When I ask for the Vehicle change he informed me that the ticket fare is very high for that vehicle and I have paid only half off it. However as per the Redbus site informed the bus is Multi-Axle Volvo bus. Apart from it he informed me that if you want to go by Volvo bus I have to wait another 1 more hour to get it but with different seat details which is not at all sure from him. He is really uneducated and talked to us very rubbishy. I asked it was not even semi sleeper, he said to me that this is what it is. If you want to go to Bangalore sit in this bus, otherwise leave the bus. I asked him at least give me blanket which usually given in the Volvo bus. Hi informed me that there are no blanket. Other passengers were also very much upset and they started argued with that person, however behaved in the same way as he behaved to me.

Redbus, before you publish such details in your site first check does that agency really take care of the passenger as per the information which you mentioned in your side. Atleast ask the agency to appoint some educated person to behave to passenger in a way normally. We pay the amount in advance then only we are traveling. We are not traveling free of cost or we cannot do the inspection before we start. That is why we reach out to your site to book tickets. This was one of my very bad experience and would need Redbus to take action regarding my complaint.

Let see how the Redbus react to this issue and I defiantly wont suggest any person in my life to book ticket with Redbus.

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