Travel Agent Resume

Record of success in event planning, tourism, and travel services

SUMMARY OF QUALIFICATIONS

Expertise in all aspects of hospitality, tourism, travel, and catering for corporate, leisure, and group clients. Adept at producing events and specialty travel programs. Outstanding communication and facilitation skills. Experience coordinating celebrity and high-profile events. Conscientious, organized, and articulate.

Selected to act as the primary customer contact for the student travel program.

EARLY EXPERIENCE

Determined customer needs and provided world-class service to corporate, leisure, and group travel customers. Interacted with clients via phone and e-mail. Booked airfare, cars, and hotels. Aided clients with matters regarding passports and visas. Processed exchanges and refunds for airline tickets. Developed knowledge and experience in all areas of operations for full-service travel agencies.

Gained expertise in international tourism and group/meetings planning via formal training and on-the-job experience.

Planned and conducted formal training for newly hired and seasoned agents.

Selected to assist VIPs and executives at a top customer, Bank One.

Ensured outstanding service to customers by monitoring agent phone activities and analyzing daily statistics.

DEF TRAVEL RESOURCES, Miami, FL

Corporate Travel Agent (20xx - 20xx)

Surpassed all sales expectations, winning awards, which included 20xx Top Corporate Sales Agent of the Year, 20xx Top Hotel Sales, and 20xx Top Northwest Sales.

Delivered outstanding customer service and supported co-workers. Recognized with the 20xx Team Player Award and the 20xx Image Award.