Travel

Consumer Complaints Reviews

How I lost $5,000 (Five Thousand Dollars!!) What a scam. Beware of this OneTravel company. Don't touch them with a 10-foot pole. The worst company I've ever dealt with. I booked round trip flights with OneTravel and they offered me a trip cancellation policy which I purchased. A week before our intended departure, my wife injured her back and was not able to travel. We have all the documentation to prove it. I had previously booked my land portion with another travel company.

We bought four air tickets on the 31st January 2015 from OneTravel for our family to go on Easter holiday from the 28th March 2015 to 3rd April 2015.

However, just a few days before our trip that we were been told by OneTravel that Aegean airline has cancelled the flights and after many phone calls to OneTravel that they were unable to provide any alternatively options and then they agreed to give us the refund. So for last minute, we ended up to pay a very high-priced air tickets through other airline to go to Athens for our Easter holiday Because the bad experiences with OneTravel that we suffered a lot on our emotions during those period, especially our young children. Until now we still have not received our refund and we have been spending a lot of time try to contact with Onetravel for refunding our money but there is no one answer our phone calls or reply our emails.

Today I received a Facebook message from OneTravel asking us that do us aware of the air tickets are NONREFUNDABLE. This is absolutely a criminal statement that OneTravel took our money for not provide any service and now told us the tickets are NONREFUNDABLE. (The flights were cancelled and no alternative options were provided at all. ) This is simply a con trick for taking money for nothing. This practice will need to be reported to the Trading standard and any government body in USA. Please everyone knows how we can get our refund back from.