Travel Insurance

**Customers will receive a 20% online discount as standard. To achieve the maximum discount of 25% when applying online, please quote T1738 and your Nectar card number. Sainsbury's Bank reserves the right to alter, cancel or withdraw the promotion without prior notice.

Sainsbury's Travel Insurance

Existing Customers

Make a claim

Medical emergencies

If you have an emergency or need medical treatment abroad:

• Contact Sainsbury's Travel Insurance Assistance Centre on
• +44 (0) 208 763 3284*, at anytime.
• Call us within 48 hours if you have to stay in a hospital, or if your medical expenses are likely to be more than 500.
• Please have your policy number to hand when you call.

Other emergencies

If you want to make a claim, you'll need a written report from the relevant authority:

• Theft, mugging, loss - tell the police within 24 hours and get a report and reference number from them.
• Passport loss - contact the consulate that issued your passport.
• Loss or damage in transit - contact the carrier e.g. your airline and request a Property Irregularity Report.
• Travel delay - confirm the reason and length of delay with the carrier.
• Catastrophe - obtain a written confirmation of the cause from local or national authorities.

If you need to get home

If you need to cut your trip short and want to claim additional travel expenses, contact Sainsbury s Travel Insurance Assistance Centre on +44 (0)208 763 3284* before you make any arrangements.

Claiming expenses

You ll need medical certificates showing the nature of the injury or sickness. You may need to pay for this.

Once you get home

Please contact our Claims team on 0330 100 9524* to get a claims form. They are available 8am-8pm Monday to Friday.

Any medical bills that you don't pay can be referred to:

Sainsbury s Travel Insurance Centre

PO Box 500

1 Drake Circus

Plymouth

In addition to the advice you can receive as a policyholder from the Sainsbury's 24-hour Travel Insurance Help Line, the Foreign and Commonwealth Office website offers a wealth of travel advice and tips, and up-to-date, country-specific information.