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Rating: 4.3/5 (3 votes cast)

Hello,

I just purchased my first hotel stay through luxury link auction feature.

I read online that if you use the buy now option you can submit changes to your dates for a small fee however, since i bought this using the auction feature does anyone here know if i too will be able to submit a change in my reservation dates? The original ones I booked will definitively not work.

Rating: 4.0/5 (5 votes cast)

My experience with Luxury Link was terrible!

I won the bid for an awesome 4 night stay in Marrakech and was told I would have confirmation for my booking in 2 days. 2 weeks went by and I did not hear from them so I had to call them which is expensive as I live in the UK. So they said they would call me back in 20 mins and an hour went by and guess what. No return call! So I called them back again and they said that they cant get hold of the hotel but in that 2 weeks I had had no contact from them to keep me informed! I also emailed them 6 times in that 2 weeks and no reply!

So 6 weeks on I managed to get them to agree to a refund and they said just send an email to confirm this which I did straight away. Its now been 21 days and still no refund! I called them an spoke to a rude lady called Dena who was not apologetic and sarcastic when I asked for an apology.

I can understand its not there entire fault that they cant get hold of the hotel but then Marakech is the same time zone as the UK so if I can talk to them why cant they? Im more annoyed that I wasn t kept up to date and had to ask for an apology and I still have no refund!