Electronic and paper travel vouchers

(e-MCOs and MCOs)

Which type of voucher do you have?

Electronic travel vouchers (e-MCOs) are issued in the form of a letter. Within the letter is your 13-digit e-MCO number.

A paper travel voucher is also called a Miscellaneous Charges Order (MCO). Paper travel voucher numbers always start with ‘014 40’, followed by 8 other numbers.

If you have an Electronic Travel Voucher (e-MCO)

There are two ways to redeem an e-MCO.

Option 1:

For faster credit, redeem your e-MCO when you complete your booking with Air Canada Reservations or at an Air Canada staffed airport. Simply provide the e-MCO voucher number to the agent at the time of booking.

Option 2:

• The refund will be processed to the original form of payment of the ticket.
• Please allow ten (10) business days for your request to be processed.

Note. An e-MCO cannot be used in conjunction with a Promotion Code.

If you have a Paper Travel Voucher (MCO)

There are two ways to redeem it:

• Option 1: Redeem your paper voucher when making your new booking directly with your travel agent or at any Air Canada staffed airport.